We collect information needed to operate the store, process orders and provide customer support.
Privacy policy
About This Policy
Privacy Should Never Be Hidden in the Small Print.
This Privacy Policy describes how AfricanNetSponge™ collects, uses, discloses and protects personal information when you visit buyafricannetsponge.com, place an order, contact us or otherwise interact with our services.
AfricanNetSponge™ is operated by Shenzhen RongshengYang Technology Co., Ltd. References to “we,” “us” and “our” mean AfricanNetSponge™ and its operating company.
Information You Give Us
This may include:
- Your name
- Email address and telephone number
- Billing and delivery addresses
- Order and transaction details
- Selected products, colours and quantities
- Account details, if customer accounts are available
- Marketing and communication preferences
- Messages, reviews, photographs or other information you voluntarily send us
Information From Your Device
When you browse the store, Shopify and approved technologies may automatically collect:
- IP address and approximate location
- Browser and device information
- Operating system and language
- Pages viewed and links selected
- Referring website or campaign
- Shopping-cart and checkout activity
- Cookie, pixel and similar-technology identifiers
Payment Information
Payments are processed through Shopify and applicable payment providers. Those providers collect payment information required to authorise and complete the transaction.
We generally do not receive or store your complete debit-card or credit-card number. We may receive transaction status, payment method, billing details and limited payment information needed for order administration, refunds and fraud prevention.
Where Information Comes From
We may receive information:
- Directly from you
- Automatically from your browser or device
- From Shopify and payment providers
- From delivery and fulfilment partners
- From customer-support or fraud-prevention providers
- From advertising, social-media or analytics partners where those services are enabled
Why We Use Information
Every Use Must Have a Purpose.
We use personal information only where reasonably necessary to operate the store, serve customers, protect the business and meet legal obligations.
Complete Your Purchase
Process payments, confirm orders, arrange delivery, provide tracking and manage returns or refunds.
Answer Your Questions
Respond to product, delivery, payment, care and order-support enquiries.
Protect the Store
Detect suspicious activity, prevent fraud, enforce policies and protect customers and our systems.
Improve the Experience
Understand store performance, improve navigation and evaluate products, content and customer service.
Communicate With Permission
Send marketing messages where you have subscribed or where otherwise permitted by applicable law.
Meet Legal Duties
Maintain business, tax and transaction records and respond to lawful requests or disputes.
EEA / UK / Switzerland
Our Legal Bases for Processing
Shopify
Our Commerce Platform
Our store is hosted by Shopify. Shopify processes personal information to provide storefront, checkout, payment, security, analytics and other commerce services.
Information submitted to our store is shared with Shopify and may be processed by Shopify and its service providers in countries other than your own.
Read Shopify’s Consumer Privacy Policy →Service Providers
Who Helps Operate the Store
We may disclose information to:
- Shopify and hosting providers
- Payment processors and financial institutions
- Warehouses, fulfilment providers and delivery carriers
- Customer-service and communication providers
- Analytics and store-performance providers
- Fraud-prevention and security providers
- Marketing and advertising partners where enabled
- Professional advisers, regulators and legal authorities where necessary
Cookies & Tracking Technologies
Some Technologies Are Essential. Others Are Your Choice.
We and our partners, including Shopify, may use cookies, pixels, local storage and similar technologies to operate the store, remember preferences, secure checkout, measure performance and—where permitted—personalise marketing.
Essential technologies may be required for functions such as cart contents, checkout, fraud prevention and account security. Non-essential analytics or advertising technologies are used according to applicable consent requirements.
Where available, you can manage your choices through the cookie banner or the Cookie Preferences link in the store footer. Blocking certain cookies may affect how some store features operate.
Advertising / Sale / Sharing
Your Advertising Choices
We do not sell personal information for monetary payment.
However, where advertising or analytics technologies are enabled, disclosures of device or browsing information to advertising partners may be considered “selling,” “sharing” or targeted advertising under certain privacy laws.
Where applicable, you may opt out through the store’s Your Privacy Choices or Do Not Sell or Share My Personal Information link. We also honour recognised browser-based opt-out signals, such as Global Privacy Control, where legally required and technically supported.
International Processing
Information May Travel Across Borders.
We operate an international online store. Personal information may be processed in countries where Shopify, payment providers, fulfilment partners, carriers or other service providers operate.
Data-protection laws in those countries may differ from the laws where you live. Where required, appropriate contractual or legal safeguards are used for international transfers.
Data Retention
Only as Long as Necessary
We retain personal information for as long as reasonably necessary to fulfil orders, provide support, maintain tax and transaction records, prevent fraud, resolve disputes and meet legal obligations. Retention periods vary according to the information, purpose and applicable law.
Data Security
Reasonable Protection
We use reasonable administrative, technical and organisational measures intended to protect personal information. However, no internet transmission or storage method can be guaranteed completely secure.
Exercising Your Rights
Send Us a Privacy Request.
Email info@buyafricannetsponge.com with the subject line Privacy Request.
Describe the right you wish to exercise and provide enough information for us to identify the relevant customer record. We may request reasonable verification to protect your information from unauthorised access or deletion.
Where permitted by law, an authorised agent may submit a request for you. We may require evidence of the agent’s authority and may ask you to verify your identity directly.
Marketing Communications
You Can Leave the List at Any Time.
You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message or by contacting us.
Even after unsubscribing from marketing, we may still send essential transactional messages relating to orders, payments, delivery, security or customer-support requests.
Children’s Privacy
This Store Is Not Directed to Children.
Our services are not intended for children, and we do not knowingly collect personal information from children under 13 or below the minimum age required by applicable law. A parent or guardian who believes a child has submitted personal information should contact us so we can review and, where appropriate, delete it.
External Services
Third-Party Links Have Their Own Policies.
Our store may link to social-media platforms, payment services, delivery carriers or other third-party websites. Their privacy practices are governed by their own notices, and we encourage you to review them before submitting information.
Policy Updates
Privacy Practices Can Evolve.
We may update this Privacy Policy when our services, technologies, legal requirements or business practices change. The revised policy will be posted on this page with an updated revision date. Where legally required, we will provide additional notice.